Support

Need help?

If you have questions, bug reports, or feature requests for any SwiftClip extension, reach out to us:

License issues

If your Pro license key isn't working or you need to transfer it to another account, send us an email with:

  • Your license key
  • The Google account email used for activation
  • A description of the issue

Refund policy

We offer a full refund within 14 days of purchase if you're not satisfied. See our Terms of Service for details. Contact us by email with your order details.

Frequently Asked Questions

How do I activate my Pro license? +
Open the extension popup → click ⚙️ Settings → paste your license key → click "Activate". If you don't have your key, check your email (including spam) or use the Account page.
My license key isn't working +
Make sure you're using the same Google account that was used during purchase. License keys are tied to the email address used at checkout. If the issue persists, email us with your key and purchase email.
Does the All-Access Pass include Browser Bridge? +
No. The All-Access Pass unlocks the Pro version of all Chrome extensions (CleanLink, DataFocus, etc.). Browser Bridge is a separate product with its own subscription (Free / Pro / Ultra).
Are the extensions available on Firefox/Edge? +
Currently Chrome-only. Edge support is planned since it's Chromium-based. Firefox is not in the roadmap due to Manifest V3 differences.
Is Browser Bridge safe to use? +
Yes. By default, Browser Bridge runs in Approval Mode — every action requires your explicit confirmation. The relay server only forwards messages and stores nothing. See our Privacy Policy for full details.
Can I use extensions without an internet connection? +
Yes, all extensions work offline. The only thing requiring internet is license validation (periodic, cached for offline use). Browser Bridge requires internet for the MCP relay connection.
What is IA Locale and how does it work? +
IA Locale is our B2B service: we deploy open-source AI models (Mistral, Llama, Qwen) directly on your company's servers. The process starts with a free 1-hour audit, followed by deployment, RAG setup on your documents, team training, and ongoing maintenance. Everything stays on your infrastructure — no cloud, no data leakage. See the IA Locale page for details.
What hardware do I need for local AI? +
It depends on the model size. Small models (7B parameters) run on a single GPU with 8GB+ VRAM. Larger models (70B) need multi-GPU setups or specialized hardware. During the free audit, we assess your needs and recommend the right hardware for your use case. We also support CPU-only deployments for lighter models.